Privacy Policy
This privacy policy relates to use of the website www.louisepollardnutrition.com (referred to herein as the “Site”) and the services provided by Louise Pollard Nutrition which is owned and operated by the company “Nutrition by Louise Pollard Lichtsteiner”. By using the Site or services provided by Louise Pollard Nutrition, you consent to this Privacy Policy. In the event you do not agree to any part of this Privacy Policy, you should discontinue using our Site. Otherwise your continued use of the Site will constitute your agreement with this Privacy Policy.
At Louise Pollard Nutrition, we understand that privacy is important to you and are committed to protecting your privacy while continuously improving the services we offer to you.
All processing of Personal Data is carried out in strict compliance with the applicable data protection laws, including the Swiss Federal Data Protection Act and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
This Privacy Policy demonstrates our commitment to ensure your privacy and the confidentiality of your Personal Data when you use our website (“the Site”), use our services or communicate with us. It intends to give you all the information regarding the processing of any Personal data that we may collect from you through our online platforms (Site, applications, social networks), our online forms or registrations or through any other form of interaction. It is based on DSAT.ch (Download am 19 October 2020).
Louise Pollard Nutrition will not change the core philosophy of our Privacy Policy, but may occasionally make changes to ensure our Privacy Policy remains current. You should return periodically to review our Privacy Policy.
If you have a particular concern or query about your Personal Data, please contact us.
Personal data
The term “Personal Data” in this Privacy Policy means any information relating to an identified or identifiable natural person, such as a name, an identification number, location data, an online identifier, date and place of birth, professional information or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Louise Pollard Nutrition collects, stores and uses Personal Data in order to provide you with good service.
What information is collected
The Site may collect Personal Data you actively give us (e.g. name, address, phone number, E-mail address and/or date of birth…) when filling in online forms or registrations. We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
How we use it
In line with applicable law and where appropriate, we use the Personal Data you give us to:
- Providing and develop our services and Sites, apps and other platforms
- Process your order and provide you with the products or services you have requested
- Communicate with you e.g. by phone or by via Email to contact you as a reminder that you have an appointment or recommend possible treatment options or alternatives or health-related benefits or services that may be of interest to you
- To send you our regular e-newsletter (in the case you opted to receive it)
- Analyse our services and customer needs and customize our services for you
The email newsletter service is free. If you wish to cease receiving any such information you may unsubscribe at any time, but this does not affect data processed prior to unsubscribing.
Security
We are committed to ensuring that your Personal Data is secure. In order to protect your Personal Data from unauthorized access or disclosure, loss, misuse, modification, disclosure, or interference, we have put in place reasonable technical and organizational security measures.
Sharing of information with third parties
We restrict the use and access to your Personal Data. We may disclose your Personal Data to external service providers that assist us in our business in providing administration, information technology, payment processing, spam detection, data hosting or other similar services; or as we are required under applicable law or regulation. We do not sell your Personal Data to third parties. We share your health information with your medical practitioner or other referrer or health insurer after obtaining your written permission to do so.
Confidentiality
All information including your medical history and any views expressed by you will be kept strictly confidential. Information will only be released with your consent, unless the information provided is considered to be potentially injurious to you or a third party.
Permission to release health information allows communication of relevant information with your referrer and health insurer. Prior to using our nutrition services, you will be asked to complete a form allowing us to disclose protected health information about you to your health care providers including your doctor, psychologist or other personnel who are involved in taking care of you.
Information from Site browsers
We store standard access logs of all visits to the Site. This includes access time, page visited, browser information and internet address, which can potentially be personally identifying. We may also store how the user interacts with the Site, including clicks, scrolling etc. We collect this information to better understand how our Site visitors use www.louisepollardnutrition.com and to monitor and protect the security of our services.
How we use cookies
A cookie is a small text file that is sent to your computer and automatically saved by the web browser on your computer or mobile device, when you visit our Site. Cookies allow a website to tailor its configuration to your needs and preferences. They make it possible to place orders, to manage your account information, and to better serve you when you visit the Site. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Our publishing system WordPress may store a number of temporary or permanent cookies to enable logging in and to facilitate entry of comments on the Site. We also store temporary cookies when you register and pay for services.
Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Some cookies are stored on your computer until you delete them. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or only save them for one session if you prefer. If you block cookies, it is possible that certain functions (such as language settings and ordering processes) are no longer available to you.
By using our Site and consenting to the receipt of newsletters you agree to our use of such techniques. If you object, you must configure your browser or email program accordingly.
Links to other Sites
Our Site may contain links to other websites of interest. These links are meant for your convenience only. Links to third party Websites do not constitute sponsorship or endorsement or approval of these websites. Once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. This privacy statement applies solely to information collected by our Site and the services provided by Louise Pollard Nutrition which is owned and operated by the company “Nutrition by Louise Pollard Lichtsteiner”.
Google Analytics
We use Google Analytics as a third-party tracking service, provided by Google Analytics Google LLC in the U.S., (www.google.com). These allow us to measure and evaluate the use of our website (on an anonymized basis), compile statistical reports on activity and improve our content and website performance. For this purpose, permanent cookies are used, which are set by the service provider. The service provider does not receive (and does not retain) any personal data from us, but the service provider may track your use of the Site, combine this information with data from other websites you have visited and which are also tracked by the respective service provider and may use this information for its own purposes (e.g. for the controlling of advertisements). If you have registered with the service provider, the service provider will also know your identity. In this case, the processing of your personal data by the service provider will be conducted in accordance with its data protection regulations. The service provider only provides us with data on the use of the respective website (but not any personal information about you).
Social media plug-ins are used:
In addition, we use plug-ins from social networks such as Facebook, Twitter, and Instagram on our Site. This is visible for you (typically based on the respective symbols). We have configured these elements to be disabled by default. If you activate them (by clicking on them), the operators of the respective social networks may record that you are on our Site and where on our Site you are exactly and may use this information for their own purposes. This processing of your Personal Data lies in the responsibility of the respective operator and occurs according to its data protection regulations. We do not receive any information about you from the respective operator.
Data Transfer Abroad
In the context of our business activities and in line with the purposes of the data processing set out above, we may transfer data to third parties, insofar as such a transfer is permitted and we deem it appropriate, in order for them to process data for us. In particular, the following categories of recipients may be concerned:
- our service providers (such as e.g. banks, insurances), including processors (such as e.g. IT providers);
Retention Periods for Your Personal Data
We process and retain your Personal Data as long as required for the performance of our contractual obligation and compliance with legal obligations or other purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, during the performance of the contract until it is terminated) as well as beyond this duration in accordance with legal retention and documentation obligations. Personal Data may be retained for the period during which claims can be asserted against our company or insofar as we are otherwise legally obliged to do so or if legitimate business interests require further retention (e.g., for evidence and documentation purposes). As soon as your Personal Data are no longer required for the above-mentioned purposes, they will be deleted or anonymized, to the extent possible.
Obligation to Provide Personal Data to Us
In the context of our business relationship you must provide us with any Personal Data that is necessary for the conclusion and performance of a business relationship and the performance of our contractual obligations. Without this information, we will usually not be able to enter into or carry out a contract with you (or the entity or person you represent). In addition, the Site cannot be used unless certain information is disclosed to enable data traffic (e.g. IP address).
Your Rights
In accordance with and as far as provided by applicable law (as is the case where the GDPR is applicable), you have the right to access, rectification and erasure of your Personal Data, the right to restriction of processing or to object to our data processing in addition to right to receive certain Personal Data for transfer to another controller (data portability). Please note, however, that we reserve the right to enforce statutory restrictions on our part, for example if we are obliged to retain or process certain data, have an overriding interest (insofar as we may invoke such interests) or need the data for asserting claims. Please further note that the exercise of these rights may involve costs. If exercising certain rights will incur costs on you, we will notify you thereof in advance.
In general, exercising these rights requires that you are able to prove your identity (e.g., by a copy of identification documents where your identity is not evident otherwise or can be verified in another way).
In addition, every data subject has the right to enforce his/her rights in court or to lodge a complaint with the competent data protection authority. The competent data protection authority of Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).
